Website Terms of Use

Lovisa Swtzerland AG (referred to in this document as "we", "us" or "our") owns and operates this website. We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Lovisa product as part of any business (including any on-line business) unless agreed in writing by Lovisa Pty Ltd.

By using our website, you accept and agree to our Privacy Policy

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.

Website Content

While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Lovisa’s trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Lovisa’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Lovisa. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Lovisa.

Shipping & Delivery

We offer a standard delivery option at a flat rate of CHF 7.00. Free delivery is offered to any order for CHF 50 and over.

It’s important to us that you receive your purchases in a timely manner. Due to COVID-19, please be aware delivery times may vary. 

During sale and promotional periods, your order will be processed and dispatched as quickly as possible from our warehouse. However, busy periods could result in some delays with dispatch.

View full shipping information here.

Pricing

All purchases via the website are transacted in Swiss Francs.

***Please note: Prices may differ online to in store***

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Pricing Errors

Lovisa reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Lovisa will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

Payments

Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken.

We accept payment via Visa, Mastercard, Maestro, American Express (AMEX), PayPal and Lovisa eGift Cards and Vouchers*. You must comply with the applicable T&Cs of these providers.

Sale

Promotions & Online Exclusive Offers

Online Exclusives and Online Exclusive Promotions

SMS

By consenting to Lovisa’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at info@lovisa.com for more information. 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Gift Cards

Physical Gift Cards

Gift Cards can only be purchased and redeemed in-store and only in the country of purchase.

Lovisa Gift Cards are to be treated like cash. Damaged, lost or stolen cards will not be replaced, refunded or redeemed. It is not redeemable for cash, credit or retailer accounts. Lovisa Gift Cards must be redeemed before the expiry date. The gift card cannot be reloaded. Unused balance on expiry of this card will not be refunded or credited.

e-Gift Cards

You may purchase an e-Gift Card from anywhere in the world, provided the recipient has a European residential address.

Lovisa e-Gift Cards are emailed to your nominated email address and can be redeemed online or at any of our European store locations. 

You may purchase an e-Gift Card from anywhere in the world, provided the recipient has a European residential address.

Piercing e-Gift Cards

Piercing e-Gift cards can be redeemed in store within Europe only. 

They are emailed to your nominated email address that will contain a card number, a 4 digit pin to use in store as well as your card's expiry date and value. 

Please note:

You are liable for all transactions on your card except when there has been fraud or negligence by us or our employees. We reserve the right to change any terms contained in these Terms of Use at any time.

Contact our Customer Support team if you have any reason to believe an error has occurred in relation to a gift card.

Security & Privacy

You may be asked to input information about yourself on this Website. We take your privacy seriously, and your personal information will always be treated in accordance with our Privacy Policy.

Please read the Privacy Policy contained within this website. Our Privacy Policy sets out what information we collect, how we use it and what data we store.