Website Terms of Use
Lovisa Switzerland AG (referred to in this document as "we", "us" or "our") owns and operates this website. We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.
We expressly prohibit purchases for resale and/or reselling any Lovisa product as part of any business (including any on-line business) unless agreed in writing by Lovisa Pty Ltd.
By using our website, you accept and agree to our Privacy Policy
Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.
Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.
Competition
1. Information on how to enter and the Prizes form part of these terms and conditions. These terms and conditions constitute the entire agreement between each entrant and the Promoter. Entry into the competition (Competition) is deemed acceptance of these terms and conditions.
2. The promoter is LOVISA PTY LIMITED (ABN 62 120 675 890) of Level 1/818 Glenferrie Rd, Hawthorn VIC 3122 (the Promoter).
3. The Competition commences at 9.00am AEST on 26 February 2024 and concludes at 11.59pm AEST on 24 March 2024 (Competition Period). The Promoter may extend the Competition Period in its sole discretion, in which case the Promotor will provide notice of the extension via the @lovisajewellery Instagram account.
4. All entries are deemed to be received at the time of receipt by the Promotor NOT at the time of sending by entrants. Late entries are not eligible and will not be considered as valid entries to this Competition.
5. Entry to the Competition is open to all individuals who meet the following criteria (Eligibility Criteria):
(i) entrants must be aged 13 years or older, however any entrant under the age of 18 years of age must only enter the Competition with the consent of a parent or guardian;
(ii) entrants must have a valid Instagram account; and
(iii) entrants must have (or have access to) an email address..
6. Employees and agents of the Promoter and any other person who assists in determining the Winner of Competition and their immediate families are not eligible to enter the Competition.
7. The Competition will be hosted using the Instagram social media platform. To be eligible for entry into the Competition, each entrant must have a valid Instagram account which they can access and log into.
8. Each eligible entrant can submit one (1) valid entry into the Competition by:
(i) ‘following’ @lovisajewellery Instagram account during the Competition Period and at the time the Winner is announced;
(ii) purchasing a piercing at a Lovisa store; and
(iii) posting a video or photo of you showing your Lovisa piercing and the Lovisa Piercing filter on your personal Instagram page, including the hashtag #lovisapiercing and tagging the @lovisajewellery Instagram account in your post.
For the avoidance of doubt, each post that ‘tags’ @lovisajewellery will be considered a separate entry into the Competition) and multiple entries in the Competition will be accepted, provided the above eligibility criteria in clause 8 are satisfied.
9. Entries must not contain references which are obscene, crude or vulgar, and/or which contain phone numbers, personal addresses (physical or email), Website URLs, derogatory characterizations of any ethnic, racial, sexual or religious groups, references to illegal or inappropriate activity, behavior or conduct, or any other references that could be considered inappropriate, unsuitable or offensive, as determined by the Promoter. The Promoter may delete any entries it deems offensive or inappropriate in its discretion and such entries will be disqualified from the Competition.
10. Five winners will be selected by the Promotor at random after the conclusion of the Competition Period (the Winner) and will be announced on the @lovisajewellery Instagram account by no later than 6.00pm AEST on 29 March 2024.
11. Each Winner will receive a $500 USD Lovisa digital gift card (the Prize). There are only five Prizes and five Winners for this Competition.
12. If (for any reason) it is not possible to supply the Prize as advertised, the Promoter may supply a substitute prize of at least equivalent value, in accordance with all applicable laws.
13. The Winners will be notified via Instagram direct message (“DMs”) according to the account username associated the Competition Post. At the time of notification, the Winners will be asked to provide a valid E-Mail address to which the Promotor can send the Prize.
14. The Promoter will not be responsible for any costs associated with winning the Prize or obtaining the Prize itself unless specifically stated in these terms and conditions.
15. The Winners are only entitled to the Prize as outlined above and is not entitled to any additional prizing. No compensation is payable to the Winners if the Winners cannot receive any aspect of the Prize for any reason.
16. Once the Promotor makes contact with the Winners and confirms their details, the Winners will be announced and their first name, Instagram account username and state/territory of residence may be published via the @lovisajewellery Instagram account and the Lovisa website. Please refer to clause 27 of these terms and conditions regarding the handling of personal information.
17. The Winners of the Competition will be taken to have forfeited the Prize in any of the following circumstances:
(i) if the Winners cannot be contacted for any reason within forty-eight (48) hours of the Promotor’s first notification attempt (such as if the Winner’s Instagram account has been deactivated, if the Promotor’s notification message is returned as undeliverable, or the Winners fails to response to the Promotor’s direct message within forty-eight (48) hours);
(ii) the Winners rejects the Prize; or
(iii) the Winners fails to meet the Eligibility Criteria.
18. In addition, the Promoter in its absolute discretion reserves the right to verify the validity of all entries and to disqualify entrants (including the Winners) if the Promotor (acting reasonably and in good faith) believes that the entrant has, or has attempted to, act in bad faith in relation to the conduct of the Competition or tamper with the entry process, including submission of an entry not in accordance with these terms and conditions.
19. In the event the Winners forfeits the Prize, or the Winners are disqualified from the Competition, the Promotor may either:
(i) select alternative winners at random from all remaining eligible entries, in which case the new winner will be awarded the same Prize without any modification; or
(ii) publish, via an Instagram post on the @lovisajewellery Instagram account, that there is no valid Prize winner or that the winners were not able to be found (as applicable).
20. Upon Prize forfeiture or disqualification, no compensation will be given to the originally selected Winners or to any other entrant.
21. Under the Australian Consumer Law and other statutes and regulations, there are some warranties and conditions that cannot be excluded, restricted or modified or can only be excluded, restricted or modified to a limited extent. The Promoter excludes (or limits) all guarantees, warranties, conditions or other terms and conditions to the extent allowable by these laws.
22. The Promoter accepts no liability or responsibility of any kind for any defect with the Prize nor for any loss or damage whatsoever suffered (including indirect or consequential loss) which is suffered or sustained in connection with the Competition or a Prize in any way to the fullest extent allowable by law.
23. All additional costs not expressly stated in these terms and conditions but incurred in acceptance and use of the Prize is the responsibility of the Winners and will NOT be the responsibility of the Promoter. The Winners will be responsible for paying for those costs not expressly set out in these terms and conditions and which may include additional taxes, postage or other ancillary costs which are the sole expense and responsibility of the Winners.
24. If the Competition or Prize is not capable of running as planned due to any reason (including, but not limited to fraud, a state of emergency, natural disaster, war, technical failures, communicable disease (including Covid-19) or related government actions or restrictions, or any other causes), the Promoter reserves the right without liability to the entrants to cancel, modify, terminate or suspend the Competition, subject to applicable law.
25. The Promoter is not responsible for any misdirected, late or incomprehensible entries in the Competition, or for any problems or technical malfunctions of any telephone network, computer on-line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site, or any combination thereof, including any injury or damage to participants or any other person’s computer related to or resulting from participation in or downloading or uploading any materials in this Competition.
26. The Promotor may collect personal information about entrants in order to enable participation in this Competition, however no further use of this information will be made without the applicable entrant’s prior consent. The Promotor may be required to disclose personal information collected as part of this Competition to a relevant government authority or as otherwise required by law. All information will be collected in accordance with the Promotor’s privacy policy located at: https://www.lovisa.com.au/pages/security-privacy,
27. The Promoter’s decision in relation to any aspect of the Competition is final and binding on every person who enters, and no correspondence will be entered into.
28. The Promoter is not responsible for any tax implications that may arise from winning a Prize. Entrants should seek independent financial advice about such matters.
29. By participating in the Competition using the social media platform Instagram, you agree to a complete release of Instagram and Meta Platforms, Inc. by each entrant or participant. The Promotor’s Competition is not sponsored, endorsed, administered by, or associated with Instagram or Meta Platforms, Inc., and unless expressly stated otherwise, the Promotor has no partnership with Instagram or Meta Platforms, Inc.
30. The Promotor will keep all records relating to the conduct of this Competition, including all records relating to the selected Winner or Winners (if there is more than one Winner selected in accordance with these terms and conditions) for as long as necessary in order to comply with applicable laws and regulations.
31. These terms and conditions shall be governed by the laws of Victoria, Australia.
Website Content
While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.
Information on this website is subject to change without notice.
All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Lovisa’s trademarks is strictly prohibited unless we provide prior written consent.
The inclusion of any hyperlinks to third party websites does not imply Lovisa’s endorsement or approval of such third parties, their websites or their businesses or other activities.
Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Lovisa. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Lovisa.
Shipping & Delivery
We offer a standard delivery option at a flat rate of CHF 7.00. Free delivery is offered to any order for CHF 50 and over.
It’s important to us that you receive your purchases in a timely manner. Due to COVID-19, please be aware delivery times may vary.
During sale and promotional periods, your order will be processed and dispatched as quickly as possible from our warehouse. However, busy periods could result in some delays with dispatch.
View full shipping information here.
Pricing
All purchases via the website are transacted in Swiss Francs.
***Please note: Prices may differ online to in store***
Prices online are exclusive of delivery charges. Prices are subject to change without notice.
Pricing Errors
Lovisa reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Lovisa will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.
Payments
Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken.
We accept payment via Visa, Mastercard, Maestro, American Express (AMEX), PayPal and Lovisa eGift Cards and Vouchers*. You must comply with the applicable T&Cs of these providers.
Sale
Promotions & Online Exclusive Offers
Limited Time Offers apply to selected styles.
Online Exclusives and Online Exclusive Promotions
SMS
By consenting to Lovisa’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at info@lovisa.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
Gift Cards
Physical Gift Cards
Gift Cards can only be purchased and redeemed in-store and only in the country of purchase.
Lovisa Gift Cards are to be treated like cash. Damaged, lost or stolen cards will not be replaced, refunded or redeemed. It is not redeemable for cash, credit or retailer accounts. Lovisa Gift Cards must be redeemed before the expiry date. The gift card cannot be reloaded. Unused balance on expiry of this card will not be refunded or credited.
e-Gift Cards
You may purchase an e-Gift Card from anywhere in the world, provided the recipient has a European residential address.
Lovisa e-Gift Cards are emailed to your nominated email address and can be redeemed online or at any of our European store locations.
You may purchase an e-Gift Card from anywhere in the world, provided the recipient has a European residential address.
Piercing e-Gift Cards
Piercing e-Gift cards can be redeemed in store within Europe only.
They are emailed to your nominated email address that will contain a card number, a 4 digit pin to use in store as well as your card's expiry date and value.
Please note:
You are liable for all transactions on your card except when there has been fraud or negligence by us or our employees. We reserve the right to change any terms contained in these Terms of Use at any time.
Contact our Customer Support team if you have any reason to believe an error has occurred in relation to a gift card.
Security & Privacy
You may be asked to input information about yourself on this Website. We take your privacy seriously, and your personal information will always be treated in accordance with our Privacy Policy.
Please read the Privacy Policy contained within this website. Our Privacy Policy sets out what information we collect, how we use it and what data we store.